- Our games and lobby
- Bonuses and their terms
- Payments and banking
- Loyalty and account tools
- Support and fair play
Our games and lobby
We build our casino floor around the player, not the other way round. Carry past the slots bank and you will see video slot games, classic three-slot games and progressive jackpots that refresh their counters in real time. The RNG on every slot and casino table game is audited by an independent testing laboratory, and the latest published return-to-player figures across our slot catalogue average 96.2%, which is in line with mainstream iGaming benchmarks. If you prefer cards, we host several blackjack and baccarat variants, French, European and American roulette, and a live casino section streamed from Riga with croupiers on eight-hour shifts across four cameras per table.
Within palm casino, the filters in the lobby behave the way players actually search. You can filter by provider, by volatility range, by minimum stake, or by feature such as Megaways, Hold and Win or cluster pays. New releases are credited to a dedicated rail each week, so a returning player never needs to search hard for the latest drop from studios like Pragmatic Play, Evolution, NetEnt, Hacksaw and Play'n GO. Demo mode is offered on every non-jackpot title, which means you can check the paytable, test the bonus feature and settle on a stake before any cent leaves your balance.
| Section | What we host | Typical RTP range | Demo mode |
|---|---|---|---|
| Video slots | 1,800+ titles, Megaways and cluster pays | 94.0% – 97.0% | Yes |
| Classic slots | Fruit machines, 3-reel and 5-reel retro | 95.0% – 96.5% | Yes |
| Progressive jackpots | Daily drop, must-drop and network pools | 90.0% – 95.0% | No |
| Live dealer | Blackjack, roulette, baccarat, game shows | 97.3% – 99.5% | No |
| Table games RNG | Blackjack, roulette, poker, sic bo | 97.0% – 99.5% | Yes |
| Crash and instant | Aviator-style, dice, plinko, scratch | 94.0% – 97.0% | Yes |
Providers and fairness
Each studio we feature has passed a technical review of their RNG, their game mathematical model and their server-to-client communication. Payout certificates are held in our compliance archive and can be requested via the customer help team. We display monthly lists of the highest-paying slots across our platform, calculated from actual wagering volume rather than theoretical returns, so the figures you see reflect what our players actually experienced.
Bonuses and their terms
Our bonus calendar is compact and readable. We host a sign-up package on the initial three deposits, a weekly reload on a fixed day, bundles of free spins attached to specific recent releases, and a cashback safety net computed on net losses across the week. The headline value is never the whole story, so each offer carries a clear page in the cashier showing the bonus sum, the multiplier for wagering, the qualifying deposit, the highest permitted bet while the bonus is active, along with the expiry window.
| Offer | Trigger | Wagering | Key cap |
|---|---|---|---|
| Welcome offer | First three deposits | 35x bonus | Max bet €5 while active |
| Weekly reload | One deposit per week | 30x bonus | Up to €200 bonus |
| Free spin bundle | Deposit on launch day | 25x spin winnings | Set per game |
| Cashback | Net loss, Monday to Sunday | 1x cashback | 10% up to €500 |
| Tournament prize pool | Opt-in per event | No wagering on cash prizes | Per event terms |
Bonus rules in practice
Two rules determine how our bonuses actually feel. First, wagering applies to the balance for promotional funds first, then to the withdrawable balance, and only slot games count at 100% while most table titles contribute 10% or are fully excluded. Second, we arranged cash winnings from bonus winnings on the account screen, so you can always tell which pool is which. We do not tuck free bet conversions into fine print, and we cap the maximum amount that can be converted from a no-deposit offer at five times the bonus amount, which keeps the rule readable.
Payments and banking
Our cashier lives on a single page, deposits on the left and withdrawals on the right. We take Visa, Mastercard, Skrill, Neteller, MuchBetter, bank payment, and a closed-loop card payout method for verified accounts. Cryptocurrency is not part of our cashier today. The smallest deposit is €10 across each method, and the lowest withdrawal amount is €20.
Deposits arrive instantly except for bank payment, which clears in one to three working days. Withdrawals are reviewed once per day at 14:00 CET, and requests that have been approved reach electronic wallets inside twenty-four hours and cards within one to three working days. We levy no fee on our side for any deposit or withdrawal, although your card issuer may apply its own currency conversion margin when the account is held in a currency other than EUR.
| Method | Deposit time | Withdrawal time | Min / max per transaction |
|---|---|---|---|
| Visa / Mastercard | Instant | 1 – 3 business days | €10 / €5,000 |
| Skrill | Instant | Within 24 hours | €10 / €10,000 |
| Neteller | Instant | Within 24 hours | €10 / €10,000 |
| MuchBetter | Instant | Within 24 hours | €10 / €5,000 |
| Bank transfer | 1 – 3 business days | 2 – 4 business days | €20 / €50,000 |
| Closed-loop card payout | N/A | 1 – 3 business days | €20 / €5,000 |
Verification happens once and then remains on file. New accounts upload a photo ID and documentation proving the address in the secure document uploader, and most files are reviewed inside four working hours. Once verified, you can withdraw up to €5,000 per transaction on cards and €10,000 per transaction on e-wallets without further checks, provided the deposit option is the same as the withdrawal option where the rail supports it.
Loyalty and account tools
Our loyalty scheme works on points earned at €1 wagered on slots, with six loyalty levels from Bronze through Diamond. Points turn into promotional credit at a rate that improves as you climb, and the highest tier keeps the game selection current with a personal account host, faster withdrawal review, and a monthly free-spin parcel on a title of your choice. The points balance is visible in the side panel of the lobby, so there is no need to launch another page to check it.
- Six loyalty tiers from Bronze through Diamond, reviewed monthly.
- Points earned on slots, reduced rate on live dealer, no points on excluded table games.
- Personal account host from Gold tier, available seven days a week.
- Monthly free-spin parcel on a player-selected title from Platinum tier.
- Loss limits, session timers and reality checks available in the account menu at any time.
Support and fair play
Our player help team runs from 08:00 to 02:00 CET every day of the week, and the real-time chat is placed in the bottom-right corner of each page. Email tickets are handled inside four hours during operating windows, and a brief knowledge base covers the most common questions on bonus conversion, document upload and withdrawal timing. We do not operate a phone line at present.
On responsible gambling, the menu for the account carries deposit limits, loss limits, wager limits, session alerts, time-out from twenty-four hours to six weeks, and self-exclusion from six months to permanent. We honour self-exclusion across the brand and share necessary data only with regulators and payment processors where law requires it. If you ever wish to discuss a limit, our support agents are trained to walk you through the available tools without pressure.
That is our casino in plain terms: a broad slot and live dealer floor, a brief and readable bonus calendar, a cashier that does not conceal its timing, and player-account tools you can enable yourself in under a minute. There who stay with us tend to value those four things, and we hold building around them instead of around louder headlines.